"Refund and Exchange Policy – Terms & Conditions Apply"

Definitions

For this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Leptozan.

Goods refer to the items offered for sale on the Service.

Orders mean a request by you to purchase Goods from us.

Service refers to the Website.

Website refers to Leptozan, accessible from www.leptozan.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision using a clear statement. You can inform us of your decision by:


We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
 

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to your specifications or personalized.

The supply of Goods, which, according to their nature, are not suitable to be returned, deteriorate rapidly,y or where the date of expiry is over.

The supply of Goods that are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.

The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 
Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

Your satisfaction with Leptozan matters to us. That’s why you get 180 days from your shipping date to try our product. This extended period lets you fully assess how well Leptozan works for you. Like many of our satisfied customers, we think you’ll want to order more when you need it!

So, please take advantage of this period to try this for yourself. While we recommend giving Leptozan time to work, we’ll gladly process your refund if you’re not completely satisfied.

We cannot be held responsible for Goods damaged or lost in the return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of receipt of the return delivery.
 
Gifts
 

If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.


If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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